Dell Upgrade from 3Y ProSupport for ISG to 5Y ProSupport for ISG - extended service agreement - 2 years - 4th/5th year - on-site

Article-No.:

197153

Manufacturer-No.:

PT350_3PS5PS

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Technical specifications

General

Packaged Quantity

Equipment

Class of Equipment

Servers

Service & Support

Type

Extended service agreement

Full Contract Period

2 years

Location

On-site

Service Included

Parts and labor

Support Period

4th and 5th year

Service Availability

10 hours a day / 5 days a week

Response Time

Next business day

Compatibility

Description

PowerEdge T350

Specs

Dell PowerEdge T350

Description

Conquer data center complexity with unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell offers a single source with the expertise, know-how and capabilities to help you support your business. ProSupport offers highly trained experts around the clock and around the globe to address IT needs, minimize disruptions and maintain a high level of productivity.
Dell recommends ProSupport with Mission Critical
If you need more than business hours support, consider upgrading to ProSupport with Mission Cirtical
*Availability and terms of Dell Services vary by region and by product. Contact a sales representative for details.

Extended support
Upgrade your Dell system service from 3Y ProSupport to 5Y ProSupport for ISG, ensuring an additional 2 years of comprehensive on-site service and support. This extension covers parts and labor for the 4th and 5th year, providing peace of mind and minimizing downtime.
Rapid response
Benefit from a next business day response time, ensuring any issues are addressed swiftly and efficiently. Service is available 10 hours a day, 5 days a week, with on-site support to resolve any problems directly.
Around-the-clock assistance
Gain access to 24/7 technical support, including phone consulting, web support, web knowledge base access, remote diagnosis, and e-mail consulting. This assistance ensures help is always available when you need it, regardless of the time or day.
Comprehensive coverage
The upgrade includes a wide range of technical support services to cater to all your needs, from remote diagnosis to e-mail consulting, ensuring you have the support you need to keep your systems running smoothly.