The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need. Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
Extended support Upgrade your Dell system service from 3Y ProSupport to 5Y ProSupport for ISG, ensuring an additional 2 years of comprehensive on-site service and support. This extension covers parts and labor for the 4th and 5th year, providing peace of mind and minimizing downtime.
Rapid response Benefit from a next business day response time, ensuring any issues are addressed swiftly and efficiently. Service is available 10 hours a day, 5 days a week, with on-site support to resolve any problems directly.
Around-the-clock assistance Gain access to 24/7 technical support, including phone consulting, web support, web knowledge base access, remote diagnosis, and e-mail consulting. This assistance ensures help is always available when you need it, regardless of the time or day.
Comprehensive coverage The upgrade includes a wide range of technical support services to cater to all your needs, from remote diagnosis to e-mail consulting, ensuring you have the support you need to keep your systems running smoothly.