Dell Upgrade from 3Y ProSupport for ISG to 5Y ProSupport for ISG - extended service agreement - 2 years - 4th/5th year - on-site

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Article-No.:
197153
Manufacturer-No.:
PT350_3PS5PS
EAN/GTIN:

Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Servers

Service & Support

Type
Extended service agreement
Full Contract Period
2 years
Location
On-site
Service Included
Parts and labor
Support Period
4th and 5th year
Service Availability
10 hours a day / 5 days a week
Response Time
Next business day

Compatibility

Description
PowerEdge T350
Specs
Dell PowerEdge T350

Description

Conquer data center complexity with unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell offers a single source with the expertise, know-how and capabilities to help you support your business. ProSupport offers highly trained experts around the clock and around the globe to address IT needs, minimize disruptions and maintain a high level of productivity.
Dell recommends ProSupport with Mission Critical
If you need more than business hours support, consider upgrading to ProSupport with Mission Cirtical
*Availability and terms of Dell Services vary by region and by product. Contact a sales representative for details.
  • Extended support
    Upgrade your Dell system service from 3Y ProSupport to 5Y ProSupport for ISG, ensuring an additional 2 years of comprehensive on-site service and support. This extension covers parts and labor for the 4th and 5th year, providing peace of mind and minimizing downtime.
  • Rapid response
    Benefit from a next business day response time, ensuring any issues are addressed swiftly and efficiently. Service is available 10 hours a day, 5 days a week, with on-site support to resolve any problems directly.
  • Around-the-clock assistance
    Gain access to 24/7 technical support, including phone consulting, web support, web knowledge base access, remote diagnosis, and e-mail consulting. This assistance ensures help is always available when you need it, regardless of the time or day.
  • Comprehensive coverage
    The upgrade includes a wide range of technical support services to cater to all your needs, from remote diagnosis to e-mail consulting, ensuring you have the support you need to keep your systems running smoothly.
There is no liability or guarantee that all information is complete, correct and up to date at all times.
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