Dell Upgrade from 1Y ProSupport for ISG to 3Y ProSupport 4H Mission Critical - extended service agreement - 3 years - on-site

Article-No.:

206314

Manufacturer-No.:

NS4128_1PS3MC

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Technical specifications

General

Packaged Quantity

Equipment

Class of Equipment

Complicated network devices

Service & Support

Type

Extended service agreement

Full Contract Period

3 years

Location

On-site

Service Included

Parts and labor

Service Availability

24 hours a day / 7 days a week

Response Time

4 hours

Response Time Comment

For critical issues

Description

The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need. Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
Mission Critical is a rapid resolution option, giving 4-hour parts and/or labor response. Rely on Dell Technologies to get you back up and running fast.
*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

Rapid response
With a response time of 4 hours for critical issues, this service ensures that your complex network devices are back up and running with minimal downtime.
Comprehensive coverage
Enjoy peace of mind with 3 years of full on-site service, including parts and labor, ensuring your equipment is maintained and supported by experts.
Round-the-clock support
Service availability 24 hours a day, 7 days a week, including phone consulting, web support, web knowledge base access, and remote diagnosis, offers support whenever you need it.