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Dell Upgrade from 1Y Collect & Return to 4Y Premium Support - extended service agreement - 4 years - on-site

Dell Upgrade from 1Y Collect & Return to 4Y Premium Support - extended service agreement - 4 years - on-site_1
Article-No.:
195831
Manufacturer-No.:
XNBNMM_1CR4PR
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Technical specifications

Description

Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Notebooks

Service & Support

Type
Extended service agreement
Full Contract Period
4 years
Location
On-site
Service Included
Parts and labor
Service Availability
9 hours a day / 5 days a week
Response Time
1-2 business days

Compatibility

Description
XPS 13 7390, 13 9300, 13 9305, 13 9310, 13 9365, 13 9370, 13 9380
Specs
Dell XPS 13 7390, 13 7390 2-in-1, 13 9300, 13 9305, 13 9310, 13 9310 2-in-1, 13 9365 2-in-1, 13 9370, 13 9380
Description
Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, its experts will actually contact you if they detect an issue. SupportAssist technology allows Dell's dedicated team of experts to resolve issues quickly to get you on your way. And, if Dell is unable to solve your issue remotely, Dell will send its technician to your location. It's hassle-free help from friendly professionals.
  • Comprehensive Support
    This service agreement includes full support for both parts and labor, ensuring that any necessary repairs or replacements are handled promptly and efficiently.
  • Extensive Assistance Options
    Benefit from multiple consulting avenues, including phone and email support, allowing for quick and effective resolution of issues.
  • Remote Diagnosis Capabilities
    Utilize remote diagnosis to identify and troubleshoot problems without the need for physical inspection, saving time and providing timely resolutions.
  • Easy Access to Resources
    Gain access to a web knowledge base, providing valuable information and self-help tools to assist in addressing common concerns.
  • Reliable Service Availability
    Service is available Monday through Friday, ensuring consistent support during the workweek for all your service needs.
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Information on Product Safety

Information on Product Safety

Manufacturer information

Company Name

Dell GmbH

Address

Unterschweinstiege 10

60549 Frankfurt am Main DE

Email

DE.CustomerSupport@dell.com

EU Responsible Person
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