Dell Upgrade from 1Y Collect & Return to 4Y Premium Support - extended service agreement - 4 years - on-site

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Article-No.:

195831

Manufacturer-No.:

XNBNMM_1CR4PR

EAN/GTIN:

Technical specifications

General

Packaged Quantity

Equipment

Class of Equipment

Notebooks

Service & Support

Type

Extended service agreement

Full Contract Period

4 years

Location

On-site

Service Included

Parts and labor

Service Availability

9 hours a day / 5 days a week

Response Time

1-2 business days

Compatibility

Description

XPS 13 7390, 13 9300, 13 9305, 13 9310, 13 9365, 13 9370, 13 9380

Specs

Dell XPS 13 7390, 13 7390 2-in-1, 13 9300, 13 9305, 13 9310, 13 9310 2-in-1, 13 9365 2-in-1, 13 9370, 13 9380

Description

Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, its experts will actually contact you if they detect an issue. SupportAssist technology allows Dell's dedicated team of experts to resolve issues quickly to get you on your way. And, if Dell is unable to solve your issue remotely, Dell will send its technician to your location. It's hassle-free help from friendly professionals.

Comprehensive Support
This service agreement includes full support for both parts and labor, ensuring that any necessary repairs or replacements are handled promptly and efficiently.
Extensive Assistance Options
Benefit from multiple consulting avenues, including phone and email support, allowing for quick and effective resolution of issues.
Remote Diagnosis Capabilities
Utilize remote diagnosis to identify and troubleshoot problems without the need for physical inspection, saving time and providing timely resolutions.
Easy Access to Resources
Gain access to a web knowledge base, providing valuable information and self-help tools to assist in addressing common concerns.
Reliable Service Availability
Service is available Monday through Friday, ensuring consistent support during the workweek for all your service needs.

There is no liability or guarantee that all information is complete, correct and up to date at all times.