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Article-No.:
165240
Manufacturer-No.:
FSP:GD5S63Z00DESUD
EAN/GTIN:
4063872162517
Technical specifications
General
Packaged Quantity
1
Equipment
Class of Equipment
Storage arrays
Service & Support
Type
Extended service agreement
Full Contract Period
5 years
Location
On-site
Service Included
Parts and labor
Service Availability
24 hours a day / 7 days a week
Response Time
4 hours
Standard Warranty Included
From original purchase date of the equipment
Compatibility
Description
ETERNUS HB 2100, 2200, 2300, 5100, 5200
Specs
Fujitsu ETERNUS HB 2100, 2200, 2300, 5100, 5200
Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
There is no liability or guarantee that all information is complete, correct and up to date at all times.