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Fujitsu Support Pack On-Site Service - extended service agreement - 5 years - on-site

Fujitsu Support Pack On-Site Service - extended service agreement - 5 years - on-site_1
Article-No.:
165200
Manufacturer-No.:
FSP:GD5S60Z00DESUB
EAN/GTIN:
4063872162210
WEEE Nummer
DE71700018
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Technical specifications

Description

Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Storage arrays

Service & Support

Type
Extended service agreement
Full Contract Period
5 years
Location
On-site
Service Included
Parts and labor
Service Availability
9 hours a day / 5 days a week
Response Time
4 hours
Standard Warranty Included
From original purchase date of the equipment

Compatibility

Description
ETERNUS HB 1100 (3.5")
Specs
Fujitsu ETERNUS HB 1100 (3.5")
Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.

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