Fujitsu Support Pack On-Site Service - extended service agreement - 5 years - on-site

Article-No.:

165195

Manufacturer-No.:

FSP:GD5S60Z00DESU6

EAN/GTIN:

4063872162111

WEEE Nummer

DE71700018

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Technical specifications

General

Packaged Quantity

Equipment

Class of Equipment

Storage arrays

Service & Support

Type

Extended service agreement

Full Contract Period

5 years

Location

On-site

Service Included

Parts and labor

Service Availability

9 hours a day / 5 days a week

Response Time

4 hours

Standard Warranty Included

From original purchase date of the equipment

Compatibility

Description

ETERNUS HB 5100 (2.5")

Specs

Fujitsu ETERNUS HB 5100 (2.5")

Description

On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.