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Fujitsu Support Pack On-Site Service - extended service agreement - 5 years - on-site

Fujitsu Support Pack On-Site Service - extended service agreement - 5 years - on-site_1
Article-No.:
165136
Manufacturer-No.:
FSP:GD5360300DESV1
EAN/GTIN:
4059595001394
WEEE Nummer
DE71700018
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Technical specifications

Description

Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Servers

Service & Support

Type
Extended service agreement
Full Contract Period
5 years
Location
On-site
Service Included
Parts and labor
Service Availability
9 hours a day / 5 days a week
Response Time
4 hours
Standard Warranty Included
From original purchase date of the equipment

Compatibility

Description
PRIMERGY RX1330 M3, RX1330 M4, TX1310 M3, TX1320 M3, TX1320 M4, TX1330 M3, TX1330 M4
Specs
Fujitsu PRIMERGY RX1330 M1, RX1330 M2, RX1330 M3, RX1330 M4, TX1310 M1, TX1310 M3, TX1320 M1, TX1320 M2, TX1320 M3, TX1320 M4, TX1330 M1, TX1330 M2, TX1330 M3, TX1330 M4, TX150 S8
Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.

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