Fujitsu Support Pack On-Site Service - extended service agreement - 5 years - on-site

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Article-No.:
157676
Manufacturer-No.:
FSP:GB5S20Z00DEST6
EAN/GTIN:
4057185996013

Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Tape drives

Service & Support

Type
Extended service agreement
Full Contract Period
5 years
Location
On-site
Service Included
Parts and labor
Service Availability
9 hours a day / 5 days a week
Response Time
Next business day
Standard Warranty Included
From original purchase date of the equipment

Compatibility

Description
ETERNUS LT20 S2
Specs
Fujitsu ETERNUS LT20 S2

Description

On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
There is no liability or guarantee that all information is complete, correct and up to date at all times.
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