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Fujitsu Support Pack On-Site Service - extended service agreement - 3 years - on-site

Fujitsu Support Pack On-Site Service - extended service agreement - 3 years - on-site_1
Article-No.:
161606
Manufacturer-No.:
FSP:GD3263200DEST1
EAN/GTIN:
4057185993500
WEEE Nummer
DE71700018
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Technical specifications

Description

Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Storage arrays
Covered Configurations
DX - Extension, JX - Allround

Service & Support

Type
Extended service agreement
Full Contract Period
3 years
Location
On-site
Service Included
Parts and labor
Service Availability
24 hours a day / 7 days a week
Response Time
4 hours
Standard Warranty Included
From original purchase date of the equipment

Compatibility

Description
ETERNUS LT260, LT40 S2, LT60 S2; ETERNUS DX 60 S3, 600 S3, 8700 S3, 8900 S3
Specs
Fujitsu ETERNUS LT260, LT40 S2, LT60 S2 ¦ Fujitsu ETERNUS DX 60 S3, 600 S3, 8700 S3, 8900 S3
Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.

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