Fujitsu Support Pack On-Site Service - extended service agreement (renewal) - 1 year - on-site

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Article-No.:
165349
Manufacturer-No.:
FSP:GDTS60Z00DES8A
EAN/GTIN:
4059595227770

Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Storage arrays
Covered Configurations
Entry

Service & Support

Type
Extended service agreement (renewal)
Full Contract Period
1 year
Location
On-site
Service Included
Parts and labor
Service Availability
9 hours a day / 5 days a week
Response Time
4 hours

Compatibility

Description
ETERNUS CS 800 S2, 800 S3, 800 S4, 800 S5, 800 S6
Specs
Fujitsu ETERNUS CS 800 S2, 800 S3, 800 S4, 800 S4 Scale, 800 S5 Scale, 800 S6 Entry, 800 S6 Entry2, 800 S6 Scale

Description

On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
There is no liability or guarantee that all information is complete, correct and up to date at all times.
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