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Article-No.:
157747
Manufacturer-No.:
FSP:GBTS10Z00DEST5
EAN/GTIN:
4059595228005
Technical specifications
General
Packaged Quantity
1
Equipment
Class of Equipment
Storage arrays
Covered Configurations
Base & Extension Superior
Service & Support
Type
Extended service agreement (renewal)
Full Contract Period
1 year
Location
On-site
Service Included
Parts and labor
Service Availability
9 hours a day / 5 days a week
Response Time
Second business day
Compatibility
Description
ETERNUS DX 410 S2, 440 S2, 4x0 S2, 60 S2, 8700 S2, 8700 S3, 8900 S3
Specs
Fujitsu ETERNUS DX 410 S2, 440 S2, 4x0 S2 Drive Enclosure, 60 S2, 60 S2 Drive Enclosure, 8700 S2, 8700 S3, 8900 S3
Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
There is no liability or guarantee that all information is complete, correct and up to date at all times.