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Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site

Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site_1
Article-No.:
193110
Manufacturer-No.:
UC2W9E
EAN/GTIN:
7824081000
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Technical specifications

Description

Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Printers and multifunctional office machines

Service & Support

Type
Extended service agreement
Full Contract Period
3 years
Location
On-site
Service Included
Parts and labor
Service Availability
9 hours a day / 5 days a week
Response Time
Next business day

Compatibility

Description
Color LaserJet Enterprise MFP M776dn; LaserJet Enterprise Flow MFP M776z, MFP M776zs
Specs
HP Color LaserJet Enterprise MFP M776dn ¦ HP LaserJet Enterprise Flow MFP M776z, MFP M776zs
Description

Siewert & Kau is HP Amplify Partner. 

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when you need it – so you can get back to work. When dealing with failed storage media, you maintain control of your sensitive data.
  • Remote problem diagnosis and support
    HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  • Next business day onsite response
    For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
  • Escalation management
    Established escalation procedures enlist specialized expertise from HP and selected third-parties.
  • Defective Media Retention Service
    A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
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