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Dell Upgrade from 3Y ProSupport for ISG to 5Y ProSupport 4H Mission Critical - extended service agreement - 5 years - on-site

Article-No.:
219090
Manufacturer-No.:
PR350_3PS5P4
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Technical specifications

Description

Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Servers

Service & Support

Type
Extended service agreement
Full Contract Period
5 years
Location
On-site
Service Included
Parts and labor
Service Availability
24 hours a day / 7 days a week
Response Time
4 hours
Response Time Comment
For critical issues

Compatibility

Description
PowerEdge R350
Specs
Dell PowerEdge R350
Description
The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need.  Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
Mission Critical is a rapid resolution option, giving 4-hour parts and/or labor response. Rely on Dell Technologies to get you back up and running fast.
*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
  • Rapid response
    With a 4-hour response time for critical issues, this service ensures that your servers are back up and running with minimal downtime, offering peace of mind and reliability.
  • Comprehensive coverage
    This extended service agreement covers parts and labor for 5 years, providing support and maintenance to keep your servers in optimal condition.
  • Round-the-clock support
    Service availability 24 hours a day, 7 days a week, including phone consulting, web support, web knowledge base access, and remote diagnosis, ensures that help is always available when you need it.

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