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Dell Upgrade from 3Y Next Business Day to 5Y ProSupport for ISG - extended service agreement - 5 years - on-site

Dell Upgrade from 3Y Next Business Day to 5Y ProSupport for ISG - extended service agreement - 5 years - on-site_1
Article-No.:
193157
Manufacturer-No.:
PR350_3OS5PS
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Technical specifications

Description

Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Servers

Service & Support

Type
Extended service agreement
Full Contract Period
5 years
Location
On-site
Service Included
Parts and labor
Service Availability
10 hours a day / 5 days a week
Response Time
Next business day

Compatibility

Description
PowerEdge R350
Specs
Dell PowerEdge R350
Description
The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need.  Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
  • Extended coverage
    With a full contract period of 5 years, customers enjoy an extended service agreement that includes parts and labor, ensuring their system is covered for longer.
  • Comprehensive support
    Offers round-the-clock technical support, including phone consulting, web support, web knowledge base access, and remote diagnosis, available 24 hours a day, 7 days a week.
  • On-site convenience
    For critical needs, on-site support with a next business day response time is available, ensuring minimal downtime and disruption to operations.
  • Versatile service availability
    Service availability extends to 10 hours a day, 5 days a week for on-site repairs, and 24/7 for technical support, catering to various business needs and schedules.

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