Dell Upgrade from 3Y Next Business Day to 5Y ProSupport for ISG - extended service agreement - 5 years - on-site

Article-No.:

193157

Manufacturer-No.:

PR350_3OS5PS

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Technical specifications

General

Packaged Quantity

Equipment

Class of Equipment

Servers

Service & Support

Type

Extended service agreement

Full Contract Period

5 years

Location

On-site

Service Included

Parts and labor

Service Availability

10 hours a day / 5 days a week

Response Time

Next business day

Compatibility

Description

PowerEdge R350

Specs

Dell PowerEdge R350

Description

Conquer data center complexity with unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell offers a single source with the expertise, know-how and capabilities to help you support your business. ProSupport offers highly trained experts around the clock and around the globe to address IT needs, minimize disruptions and maintain a high level of productivity.
Dell recommends ProSupport with Mission Critical
If you need more than business hours support, consider upgrading to ProSupport with Mission Cirtical
*Availability and terms of Dell Services vary by region and by product. Contact a sales representative for details.

Extended coverage
With a full contract period of 5 years, customers enjoy an extended service agreement that includes parts and labor, ensuring their system is covered for longer.
Comprehensive support
Offers round-the-clock technical support, including phone consulting, web support, web knowledge base access, and remote diagnosis, available 24 hours a day, 7 days a week.
On-site convenience
For critical needs, on-site support with a next business day response time is available, ensuring minimal downtime and disruption to operations.
Versatile service availability
Service availability extends to 10 hours a day, 5 days a week for on-site repairs, and 24/7 for technical support, catering to various business needs and schedules.