The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need. Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
Extended coverage With a full contract period of 5 years, customers enjoy an extended service agreement that includes parts and labor, ensuring their system is covered for longer.
Comprehensive support Offers round-the-clock technical support, including phone consulting, web support, web knowledge base access, and remote diagnosis, available 24 hours a day, 7 days a week.
On-site convenience For critical needs, on-site support with a next business day response time is available, ensuring minimal downtime and disruption to operations.
Versatile service availability Service availability extends to 10 hours a day, 5 days a week for on-site repairs, and 24/7 for technical support, catering to various business needs and schedules.