The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need. Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
Comprehensive support Extend your ProSupport for ISG from 1 year to 5 years, ensuring your complicated network devices are covered with on-site service, parts, and labor. Enjoy peace of mind knowing that support is available 10 hours a day, 5 days a week, with next business day response time.
Round-the-clock assistance Benefit from round-the-clock access to phone consulting, web support, a web knowledge base, and remote diagnosis. This technical support ensures that help is always available when you need it, regardless of the time or day.
Dedicated on-site service Experience the convenience of on-site service for your equipment. If an issue arises, a technician will be dispatched to your location on the next business day, ensuring minimal downtime and disruption to your operations.