Dell Service Upgrade from 2Y Basic Onsite to 5Y ProSupport - 5 years - on-site

Article-No.:
215395
Manufacturer-No.:
OT_2OS5PS
Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Desktops

Service & Support

Type
Extended service agreement
Full Contract Period
5 years
Location
On-site
Service Included
Parts and labor
Service Availability
10 hours a day / 5 days a week
Response Time
Next business day

Compatibility

Description
OptiPlex
Specs
Dell OptiPlex
Description
Upgrade to a 5-year ProSupport service agreement from Dell for comprehensive coverage. This extended service agreement ensures that parts and labor are included for repairs, providing an efficient support experience. With next business day response time, help is just a call away. Access to professional consulting through phone and email, as well as a web knowledge base, supports users in resolving issues swiftly. On-site service is available Monday to Friday for ten hours a day, adaptable to business needs. Choose the 5Y ProSupport to enhance your service experience.
  • Comprehensive service coverage
    This service agreement features both parts and labor included for repairs, ensuring users are supported with necessary resources for maintenance and troubleshooting.
  • Immediate support response
    With a next business day response time, clients can expect timely help when issues arise, minimizing downtime and enhancing productivity.
  • Multiple consulting options
    The service provides access to phone consulting, email consulting, and web support, offering customers various channels to seek assistance based on preferences.
  • Extended availability
    Offering service for ten hours each day from Monday to Friday allows for flexible support tailored to business hours, ensuring help is available when needed.
  • Remote diagnosis capabilities
    The inclusion of remote diagnosis in the service helps in quickly identifying and resolving issues without the need for on-site visits, streamlining the support process.
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