Dell Service Upgrade from 1Y Basic Onsite to 3Y Basic Onsite - 2 years - on-site

Article-No.:
208767
Manufacturer-No.:
OTA_1OS3OS
Technical specifications

General

Packaged Quantity
1

Equipment

Class of Equipment
Desktops

Service & Support

Type
Extended service agreement
Full Contract Period
2 years
Location
On-site
Service Included
Parts and labor
Support Period
2nd and 3rd year
Service Availability
Business hours / 5 days a week
Response Time
Next business day

Compatibility

Description
OptiPlex 7410 All In One
Specs
Dell OptiPlex 7410 All In One
Description
Dell's base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
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